-
Revision Policy
The allotted number of revisions is based on your selected package and you can demand as
much revisions as stated in your package details. We focus on providing the best
services to our customers and will continue revising until your needs are met. You are
not liable to pay additional price if the design concepts are not changed. You will have
your revised logo design in 48 hours. While all website design revisions will be
delivered in 24 hours and all web development revisions will be delivered between 24 to
48 hours (depending on the revision complexity).
-
New Order Turnaround Time
Turnaround time refers to the time in which your design concepts are furnished to your
account area against your package purchase. For all logo new orders, the turnaround time
is from 24 hours to maximum 48 hours. However, for packages with four or more logo
concepts, the turnaround time is at least 48 hours after order confirmation and complete
brief submission. Moreover, in the case of new website design (home/index, including
revamp designs), the minimum turnaround time is 48 hours after order confirmation and
complete brief submission. Please also note that the turnaround time, as pertains to
website development (static website having 5 to 7 webpages) is between three to five
business days. For all orders placed on Friday or Saturday, the delivery time starts
from Monday.
-
Refund Policy
Quad Web Studios’s refund policy will be void if;
- You have chosen an All in one package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that
do not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a
particular service, refund will only be applicable on that particular service and
‘not’ the entire bundle.
- No refund can be claimed/processed once after the final files have been delivered to
you following your request.
- Refund and revision explicitly does not apply on items offered free.
- The client will not be entitled to any refunds after 30 days, from the date of
purchase.
- Services including but not limited to Social Media, SEO, Domain Registration and Web
Hosting are not entitled to refund under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved
the design and the website is sent for development.
- Note: Quad Web Studios holds all rights to reject any project or cancel the contract
whenever it deems necessary.
After the refund, you will not have any rights to use the designs for any purpose;
they will be the sole property of Quad Web Studios. The company will be the rightful
owner of the designs.
-
Claiming Your Refund
- To have your refund, follow the following steps:
- You can claim your refund by:
- Dialing our Toll Free Number # +1 (855) 731-4042
- Sending us an Email.
-
As soon as we receive your refund request, we will respond to it at our earliest,
once the required analysis is completed we will initiate the process.
-
After you have received your refund, you will not have any rights to any designs
submitted by Quad Web Studios, the information will be submitted the Copyright
Acquisition of the Government Copyright Agencies to maintain legality.
-
Quality Assurance Policy
- We do our best to meet your requirements and our designers do their best to fulfill
your expectations.
- We believe in providing best designs and each of our designs is well researched and
well crafted.
- 100% SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions until you are completely satisfied with your design
(number of revisions will be according to your package).
-
Delivery Policy
The complete order will be sent to the mentioned account on the date stated on Order
Confirmation as well as a confirmation email will also be sent.
The turnaround time will be according to the package, the minimum time required is 2
business days.
In case of urgent order, contact our customer support team.
-
Record Maintenance
Quad Web Studios keeps the records of finalized designs so that in case of any misplaced
order, you will be provided the exact file.
-
Customer Support
Our customer support is present 24/7 to answer all of your concerns and queries, our
team will answer your concerns anytime and every time.
-
Communication Policy
Quad Web Studios will not be responsible for any communication done via any other
platform than “[email protected]” or any numbers not provided by us or given on
our official website.
We are not responsible for any damages caused due to other contact details not provided
by us.
We take full responsibility of all the information provided through our official
domains.
